Rouge Valley Curling Club Member Portal User Guide 

Your Unique Portal Access

The new Member Portal serves as the comprehensive "Front Door" to RVCC, eliminating the need to manage different link bookmarks for individual tasks.

• Member ID: Your registered personal email address acts as your permanent unique identification key.

• Password Resets: If you forget or lose your password, select the "Forgot Password" link. The system will dispatch a temporary security verification code to your email immediately.

• Session Timeout Security: To protect your private contact information and personal details, your portal session automatically logs out after prolonged inactivity.

The 4 Automated Onboarding Phases

Your registration status automatically moves through four distinct phases as you complete steps:

1. Phase 0 - Onboarding: For new members or those not yet logged onto the active roster. Your profile is verified and ready for initial configuration.

2. Phase 1 - Pending: Your leagues, rosters, and position preferences are securely saved, but your seasonal fees remain outstanding.

3. Phase 2 - Confirmed: Payment is fully processed and verified. You are officially placed into the active member pool for final team balancing.

4. Phase 3 - Rostered: Your official team assignment, skip designation, and playing positions are finalized and viewable right on your dashboard.

💡 Seniority Priority Note: Returning members from the previous season receive priority league placement over brand new applicants, provided their registration is completed prior to the Public Open Registration Deadline.

Tiered Fee Structure Table

To assist with the club's financial planning, ice booking, and seasonal resource budgeting, we utilize a tiered membership structure:

• Early Bird Rate: Available at a discounted pricing tier for all members who complete registration and pay before the designated Early Autumn Early-Bird Deadline.

• Regular Rate: Applied standard pricing to all registrations processed after the early-bird cutoff window passes.

• Spare TAM Discount: Special adjusted rate exclusively available to valid TAM members registering for the spare pool.

• Club Capacity Limit: A strict seasonal roster cap is enforced for all Full-Time memberships to ensure high-quality ice availability.

🥌 Join the Spare Pool Anytime: While Full-Time membership slots are subject to local ice capacity and early-bird windows, Spare Registration remains open all season long. If you cannot commit to a set weekly schedule, you can join the active Spare List at any point in the year.

Administrative Management Utilities

Accessible exclusively by authenticated Executive board members, this system provides a comprehensive, high-level overview of club health:

• Capacity Tracker Meter: A live roster-fill gauge tracking registration capacity. The tracker shifts visual alerts to red once maximum club member limits are reached.

• Financial Summary Metrics: Allows the Treasurer to cross-reference total projected seasonal revenue against actual collected fees using centralized data charts.

• Seniority Registration Audits: Automatically flags any member profiles utilizing the "Auto-Update" Join Date function for executive verification and review.

League Coordination Systems

Streamlined administrative features making it simple for the Drawmaster, Secretary, and board to coordinate leagues:

• Targeted Notification Emails: Send automated fee and payment reminders exclusively to members currently sitting in Phase 1 (Pending) without emailing the entire roster.

• Mass Team Announcements: Once the Drawmaster hits the "Finalize Draw" button, all successfully cleared players in Phase 3 (Rostered) receive their team assignments simultaneously.

• Automated Archive Utility: A single-click end-of-season protocol that resets the active draw files and safely moves game logs, rosters, and skip metrics to the historical database.

Frequently Encountered Access Questions

• "I am unable to edit my email field inside my profile." To maintain club database integrity and keep security tracking linked correctly, your primary login email address is locked. If you have permanently changed your email, please submit a request to the Executive team to manually update your master record.

• "My Club Join Date seniority year is displaying incorrectly." The system populates this badge directly from the legacy club archive. If you believe your seniority history requires adjustment, contact an administrator so they can deploy the Sync Archive utility to verify and correct your profile.

Apple iOS (iPhone & iPad) Viewing Guidelines

If you encounter errors attempting to load your profile page, registration screens, or external schedules on Apple devices, apply these quick adjustments:

1. Safari System Settings: Open your device's Settings > Safari menu. Ensure that "Block Pop-ups" is toggled OFF, and temporarily turn "Prevent Cross-Site Tracking" to OFF.

2. Private Browsing Window: If page elements still fail to render fully, open your web portal inside a temporary Private/Incognito browser tab to bypass older, conflicting cookies.

3. Alternative Browser Recommendation: For maximum data stability and the smoothest performance across mobile iOS devices, we highly recommend utilizing the official Google Chrome app.